Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you interact with our website or services, we may collect the following categories of personal information that you voluntarily provide to us:

• Contact Information: Your full name, company name, email address, telephone number, and mailing address when you submit a quote request form, contact us via email at info@jtbfreight.lol, or call us at +1 (363) 215-7044.
• Business Information: Details about your company operations, freight requirements, shipment volumes, route preferences, and other logistics-related data that you share when requesting our services.
• Communication Records: The content of messages, emails, and phone conversations you have with our team members, including any attachments or supporting documents you provide.

1.2 Information Collected Automatically

When you visit our website, certain technical data is automatically collected through standard internet technologies:

• Usage Data: Information about how you interact with our website, including pages visited, time spent on each page, referring URLs, and navigation patterns.
• Device Information: Your IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Cookies and Similar Technologies: We use essential session cookies necessary for the proper functioning of our website. These cookies do not track you across other websites and expire when you close your browser. We do not use advertising cookies or third-party tracking cookies.

2. How We Use Your Information

We use the information we collect for the following business and operational purposes:

• Service Delivery: To process your quote requests, prepare freight estimates, arrange logistics services, and fulfill the transportation and systems design services you have requested from us.
• Communication: To respond to your inquiries, provide customer support, send service-related updates, and notify you about changes to our services or policies.
• Business Operations: To manage our internal operations, including billing, accounting, compliance, auditing, and quality assurance processes.
• Website Improvement: To analyze website usage patterns and improve the performance, security, and user experience of our website.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests, including Canadian federal and provincial privacy legislation.
• Fraud Prevention: To detect, prevent, and address fraudulent activities, security incidents, and potential violations of our Terms of Service.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf, such as hosting providers, payment processors, analytics services, and communication platforms. These providers are contractually bound to use your information only as necessary to provide services to us and are required to maintain appropriate security measures.
• Logistics Partners: With carriers, customs brokers, warehouse operators, and other logistics partners who are directly involved in fulfilling the freight and transportation services you have requested.
• Legal Obligations: When required by law, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your information may be transferred as part of the transaction, subject to standard confidentiality arrangements.
• With Your Consent: In any other circumstances where we have obtained your explicit consent to share your information.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The specific retention periods depend on the nature of the information and the purpose of collection:

• Business correspondence and service-related communications are retained for the duration of our business relationship plus seven years to comply with Canadian tax and commercial record-keeping obligations.
• Website usage logs and automatically collected technical data are retained for a maximum of twelve months.
• Quote requests that do not result in an ongoing business relationship are retained for eighteen months, after which they are securely deleted.

When information is no longer required, we securely dispose of or anonymize it using industry-standard data destruction methods.

5. Data Security

We implement and maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data transmitted between your browser and our servers using TLS (Transport Layer Security) protocols.
• Secure server infrastructure with access controls, firewalls, and intrusion detection systems.
• Regular security assessments and vulnerability scanning of our systems.
• Employee training on data privacy and security best practices.
• Access to personal information restricted to authorized personnel who require it to perform their job functions.

However, no method of electronic storage or transmission over the Internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request that we correct inaccurate or incomplete personal information.
• Deletion: The right to request that we delete your personal information, subject to legal retention requirements.
• Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to certain processing of your personal information.
• Withdrawal of Consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us using the information provided in Section 10 of this policy. We will respond to verified requests within thirty calendar days, or as otherwise required by applicable law.

7. International Data Transfers

Jtb Freight Transport Inc. is headquartered at 30 Arabia Gate, Brampton, Ontario L6R 2N9, Canada. Your personal information is stored and processed primarily on servers located in Canada. In the course of providing our cross-border logistics services, some of your information may be transferred to and processed in the United States or other countries where our service providers or logistics partners operate.

When we transfer personal information across international borders, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

8. Childrens Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete that information from our systems. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or operational requirements. When we make material changes, we will post the revised policy on this page and update the Last Updated date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

If we make changes that materially affect your rights or the way we use your personal information, we will provide additional notice, such as a prominent notification on our website or via email if you have provided your contact information.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the details below:

This application was developed by JTB Freight. The developer may process limited technical data necessary for the operation and maintenance of the application. For questions specifically related to application functionality, you may also contact the developer through the channels listed above.

We are committed to protecting your privacy and handling your personal information with care and respect. Thank you for trusting JTB Freight Transport Inc. with your logistics and systems design needs.